Terms & Conditions

Circle of Life Food (“the Company”) is a company registered in England under number 12523155, 11 Whitchurch Parade Whitchurch Lane, Edgware, Middlesex, United Kingdom, HA8 6LR.

Trading address: Westerham Ave, London N9 9BU

It may be beneficial for you to read the information below before using the Circle of Life Food website or interacting in any way with the Company. 


  1. Product Prices

1.1 The product prices shall be the prices set out in the Company’s price lists and displayed on the Company’s website

1.2 The Company has the right to change the product prices from time to time at its absolute discretion

1.3 The product prices are exclusive of the costs of packaging and insurance

1.4 The Customer is responsible for the costs of carriage of the products 


  1. Delivery

2.1 Before submitting your order, please ensure that your name, address, contact details and delivery requirements are correct, as the Company cannot be responsible for any errors, which may result in the late delivery of your product.

2.2 Deliveries can only be made whilst stocks are available and cannot be made on a Sunday or on a Bank Holiday. 

  1. Amendment or Cancellation of Order

3.1 The Company can only cancel an order up and until the point of despatch.  If the order has been despatched, the order can no longer be cancelled or amended.

3.2 If you can cancel or amend your order, the Company will refund/charge additional amounts as necessary.

3.3 This cancellation policy does not affect your legal rights, for example if goods are faulty or miss-described.


  1. Returns Policy

4.1 In the unlikely event that you are dissatisfied with the Company’s products please contact the Customer and Sales Support team on email enquiries@circleoflifefood.com or via Live Chat on the website within 7 days of the delivery of your order.

4.2 We cannot accept any returns as the food has to remain frozen during transit; you will either be asked to dispose of the product or donate the unwanted products to an animal charity if safe to do so.

4.3 We are unable to issue any refunds if your dog and/or cat does not like the product.

4.4 If you have purchased from a third-party stockist then you must contact the stockist and refer to their returns policy.


  1. Out of Stock Items

5.1 In the rare event that your chosen product is not available we will contact you and offer a refund or an alternative product without any additional charge.

5.2 If there is not an alternative product available or you do not wish to accept an alternative product, the Company will issue a refund.

5.3 If the Company is unable to contact you to discuss alternative products the Company will issue a refund for the out of stock product.


  1. Refunds

6.1 Refunds issued by the Company will arrive in your bank account within 2-5 days of the refund being made.


  1. Quality and Packing

7.1 The products supplied to you by the Company shall:

7.1.1 be of satisfactory quality (within the meaning of the Sale of Goods Act 1979, as amended) and fit for any purpose held out by the Company; and

7.1.2 comply with all applicable statutory and regulatory requirements

7.2 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the agreement.

7.3 The Company shall ensure that the products are properly packed and secured in a manner to enable them to reach their destination in good condition.

7.4 You will recycle or dispose of any packaging which arrives with the products, for the avoidance of doubt the Company shall not accept any responsibility for any such disposal.


  1. Title and Risk

8.1 Risk in products shall pass to you on collection or despatch

8.2 Title to products shall not pass to you until the Company receives payment in full for the products 


  1. Product Recall

9.1 If the Customer is the subject of a request, court order or other directive of a governmental or regulatory authority to withdraw any products from the market (“Recall Notice”) it shall immediately notify you with a copy of the Recall Notice and display the Recall Notice on the Company’s website and on site shop.

  1. Our Liability

10.1 The Company is not responsible to you or any third party whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non-performance of the Company’s obligations under these Terms and Conditions, including such damage as may be reasonably foreseeable at the date you order the products

10.2 The Company’s liability for any claim for loss or damage shall be limited to three times the purchase price of the goods you purchased.

10.3 Nothing in these Terms and Conditions shall exclude or restrict our liability:

10.3.1 for death or personal injury caused by our negligence.

10.3.2 under section 2(3) of the Consumer Protection Act 1987.

10.3.3 for fraud or fraudulent misrepresentation; or

10.3.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.


  1. Zero Tolerance Policy

11.1 The wellbeing and respect of the Company’s staff is the utmost importance.  We will not tolerate the use of abusive language or behaviour of any kind towards our staff whether via email, Live Chat or face to face.  If necessary, we will notify the relevant authorities.


  1. Trademark

12.1 Circle of Life Food is a registered trademark and is not allowed to be reproduced.

  1. Use of the Company’s website

13.1 The Website is owned by the Company. The use of the Company’s website (“the Website) is subject to the following terms and conditions (“the Terms”) and by using the website you agree to be bound by the Terms.

13.2 The Company shall not be liable to you nor to any other person in the event that all or any part of the Website is discontinued, modified or changed in any way.

13.3 Copyright of the Website and its contents is owned by or licensed to the Company.

13.4 You may print and/or download sections of the Website for your own personal use provided that all copyright and other proprietary notices are kept intact.  Any other copying, redistribution, publications or retransmission of any part of the Website is strictly prohibited without the prior express written consent of the Company.

13.4 The Website may contain links to other websites not owned or operated by the Company and the Company makes no representation or warranty as to the accuracy, completeness or authenticity of the information or opinions contained in such website and any link to another website shall in no way be construed as an endorsement of that website by the Company.  Such links are provided for convenience only. 

13.5 You agree and acknowledge that the information and views contained anywhere on the Website shall not in any way constitute professional advice and that any advice or information you may receive through the Website is no way a substitute for professional advice.

13.6 You agree to indemnify, defend and hold harmless the Company against any and all losses, liabilities, damages, expenses or costs incurred or suffered and any claim or legal proceedings brought or threatened arising out of your use of the Website.

13.7 You agree that use of the Website is entirely at your own risk and that, save in the case of death or personal injury caused by the Company’s negligence or breach of statutory duty, in no event will the Company its officers, employees, contractors, suppliers, agents, parents or subsidiaries be liable to you or any other party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever, arising out of or in connection with the use of the Website.

13.8 The Company may periodically change the products available on the Website and do not undertake to continue to supply any particular product or type of product.

13.9 You may register for an account on the Website by completing the appropriate information and be over 18 years of age.

13.10 You must notify the Company immediately if you become aware of any unauthorised use of your account.

13.11 You must not use any other person’s account to access the Website.

13.12 You are responsible for any activity on the Website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.

13.13 The Company may suspend your account; cancel your account; and/or edit your account details at any time in our sole discretion without notice or explanation.

13.14 If you learn of any unlawful material or activity on the Website you must notify the Company immediately. 

13.17 The Company do not warrant or represent:

13.18 The Company reserve the right to discontinue or alter any or all of the Website services, and to stop publishing the Website, at any time in the Company’s sole discretion without notice or explanation; and save to the extent that these terms and conditions expressly provide otherwise, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if the Company stop publishing the Website.

Your statutory rights are not affected by any of these Terms.